Short answers for when you’re already inside and trying to do something. Still deciding whether to sign up? The questions page is the better read.
From your chat list, + New opens the catalogue. Start one of ours, or make your own. Making your own goes two ways. Write her yourself, giving her a name, a look, who she is to you and whatever history you want her to have. Or have one generated for you, which comes out different every time.
You also choose what kind she is. A Companion is for the everyday: she treats your life as real and the relationship builds. A Story is fiction you step into together. The two never get confused with each other, and you can keep both. Up to fifty in all.
Open her profile. You can upload a picture, or describe one and have it made, and keep going until it looks like the person you had in mind. There are two: her picture, and the wider cover behind it.
Her profile is where you edit her. Changing her never wipes what the two of you have been through. You can rewrite her name, her look, her whole history, and she still remembers your conversations. Nothing on that screen resets her memory of you. The things below are the ones that do.
A companion you wrote yourself can go into the public catalogue, so other people can start their own chat with her. Open her profile and tap Submit, top left. A card tells you what goes before anything is sent.
What goes is her profile: every field on it, including the key memories you wrote. Nothing you and she have said to each other is included. Your conversation never leaves your account. People get her exactly as she is the moment you submit; later edits stay yours until you submit her again for another review. Your own chat with her carries on either way.
We read every character ourselves before publishing. Your guide brings you the answer: approved and public, sent back with what to change, or not accepted, which is final for that character, though you can always make someone new. You can have three companions waiting at once, and the Mine tab in the catalogue shows where each one has got to.
A companion you started from a ready-made character can't be submitted. She belongs to whoever wrote her.
Four things sound similar and are not. Three of them live behind the “…” on her row in your chat list; the last is on your own page.
| What you press | What goes | What stays |
|---|---|---|
| Clear historyin her “…” menu | Your conversation with her, and everything she learned from it. | She does. Same name, same personality, same photo, same story. She simply doesn’t remember what the two of you talked about. |
| Resetin her “…” menu | Your edits and your whole history together. | The character you originally chose, exactly as she came. Only offered for companions started from the catalogue: one you wrote yourself has no original to go back to. |
| Deletein her “…” menu | Her, your conversations, her memories, her profile and her photos. | Your account, and every other companion you have. |
| Delete accountin your You page | Your profile, every companion, and every conversation. | Nothing. |
None of the four can be undone, and each one asks you to confirm before it happens. Deleting is as complete as we can make it, but it isn’t absolute: we keep the few records the law requires us to keep, and copies can sit in routine backups for a short while before they’re overwritten. The Privacy Policy sets out the exact terms.
Open You from your chat list. Under Chat:
These are yours, not hers: they apply to every companion you have, and you can change them back at any time.
Simon and Simone are guides, not companions. They’re there for questions about Simonina itself, they don’t remember you the way a companion does, and they won’t change a setting or delete anything for you. They’ll tell you where it is. You can switch between them under You.
Everything about you is on the You page: your name and the few lines you write about yourself, which are what a new companion knows about you before you’ve told her anything. Your language and timezone are there too. The timezone is the clock she goes by, so she knows whether she’s catching you at the start of your day or the end of it. A story character doesn’t watch the clock. She’s in her own world.
The same page changes your password and signs you out. If you can’t get in at all, ask for a new password from the sign-in screen and we’ll email you a way back in.
On Android and on a computer, your browser offers to install Simonina itself, usually from the address bar or the menu. Installed, she opens like an app instead of a browser tab.
With no connection she still opens, and shows the conversations already on your device. You can’t send or receive anything until you’re back, and she catches up on her own once you are.
Simonina can let you know when a companion has replied while you were away. It stays off until you turn it on, on the You page under Notifications, and each device is separate.
That page is also where you choose what you hear about: messages, photos you asked for, when she checks in, and news from your guide are each their own switch. A notification shows her name and nothing else unless you turn on Show message text. Any single chat can be silenced on its own from that chat’s menu.
If you haven’t talked to a companion for a while, she may write first. That is once to begin with, and in her profile you can arm up to three, each with its own hours of quiet. If you don’t reply she leaves it there after the last one. The same place is where you turn it off altogether, and the hours of your day it can happen in are on the You page. On an iPhone, notifications only work once Simonina has been added to your Home Screen.
Write to [email protected]. Tell us what you were doing and what happened instead. A real person reads it.
Ask your guide inside the app, or write to us. Either reaches someone.